Widget settings

Everything below is set in the dashboard under Settings and applied at runtime; no redeploy of your site is needed.

Setting	Values	What it does
`mode`	full · two · single · rate_only	Which intents the segmented control shows. single is one box sent as a general note; rate_only is faces plus an optional note.
`intents`	subset of rating, suggestion, bug	Used with mode=two.
`position`	bottom-right · bottom-left · edge-right · edge-left · none	edge-* is a rotated tab on the side of the viewport; none hides the pill so you open the card from your own link with window.backwire.open().
`bubble_style`	icon · icon_label · label	icon shows the label for 3 seconds on a visitor's first page in a session, then collapses.
`accent`	hex colour	Used only for Send, focus rings and the selected face. Light colours are darkened until the Send label reaches 4.5:1 contrast.
`radius`	round · soft · square	14 px, 8 px or 2 px corners.
`theme`	auto · light · dark	auto follows the visitor's system setting.
`labels`	per-locale strings	bubble, rate, idea, problem, the three questions, single_prompt, sent, nudge. The widget picks navigator.language, then the base language, then English.
`show_on_paths / hide_on_paths`	path globs	* matches within a segment, ** across segments. hide wins.
`first_show_delay_ms`	number	Delay before the pill appears (after the page is idle).
`hide_on_scroll`	boolean	Fade the pill out while scrolling; it returns 600 ms after scrolling stops.
`show_footer`	boolean	The “Feedback by BackWire” link. Always on for the free plan.

JavaScript API

window.backwire.init({ pk }) — mount programmatically (SPA frameworks).
window.backwire.open() / window.backwire.close() — open or close the card, e.g. from your own “Send feedback” link.
window.backwire.identify({ id, email }) — attach a signed-in user; the report gets their contact with follow-up allowed and the nudge is skipped.
window.__backwire_skip_net = true before the script — skip the fetch/XHR hook if another tool already wraps them.